I wish I could rate zero stars, but I will settle for one. I get my nails and toes done regularly, so when I came to Mason City to visit a family member in the hospital, I decided to get my nails done. I scheduled an appointment for myself and a few of my nieces. My appointment was at 11 am, but I had my sister take two of the girls first, since it would take me a few more minutes to arrive from the hospital. My sister walked in at 11:03 am, but she had been in the parking lot since 10:45 am. There were at least 5 people getting pedicures, and a two people getting their nails done (they had stated that they open at 11:00 am when we made the appointment). When I arrived at 11:10 am my sister was waiting since the place was full. We asked how long it would be, since I would be leaving for the airport and they didn't look like we would even be serviced within the next 45 min. The nail tech (and possibly the owner) said he didn't know and if we wanted service, I should have been on time. I stated that my sister had been there, and three of them could have been started already. They clearly shouldn't have made appointments if they were full, and they had to have known in advance, because the place had customers before the time it was advertised to open. He made a few rude comments, and my sister asked him why he was so rude and why he would treat customers that way. I could not believe the horrible customer service and the comments that were coming out of his month. I told everyone we were leaving and that I would never give my business to someone so rude. I had heard from a friend that place was known to be rude, and had heard of negative experiences, but I went here because they were the only place I found advertised to be open at 11 am on a Sunday. I will not make that mistake again. Listen to people when they tell you about bad experiences. It is worth it to spend your hard earned money on a place with good customer service. This was the rudest I have ever been treated at a nail shop. I will never come to Tips and Toes again.
They did very poorly on my nails every time I went! If I could not put any stars I would! When they were cutting my nails then cut my skin instead!!
Will never go back! I get shellac on my real nails. Tried going for the first time here and they about ruined my nails. They filed them down low and made them thin. Two chipped before a week and went back to get fixed, the young girl was rude and just hurried to do them and they ended up lumpy and terrible! Nope Ana's nails for me!!
Got a full set...everything looked great. Came back for a fill and a lady did a horrible job. Owner herself tried to fix them, still didnt look great. Gel started peeling off 2 days later(which gel is supposed to last longer), and 2 of my nails broke off within a few days
Always get great service! Smiles, and perfect nails! One time my daughter smudged her toes after we left . I took her back to get them redone knowing I was going to pay her again, it was my daughters fault. Tried to pay her and she chased us out wouldn't take our money . They are wonderful! ❤
Tips And Toes is a US Hair Care Studio based in Mason City, Iowa. Tips And Toes is located at 1631 4th St SW #109, Mason City, IA 50436, USA.
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