They are always so helpful
Had am item ring up for more than listed on the shelf, they did a price check and found the item in one place for the price I stated and another place with no price. Employee unable to do price adjusment and the manager was unwilling to do anything. Words that both of them said to me "customers move stuff around all the time" failing to identify that they also had them on an unmarked shelf. The money is not the issue, it was only $4...but I expect good customer service and the manager did the opposite, offered no help and blamed their customers for the problem! Would be one star if not for the two non managerial employees doing what they could do for me. Think the manager could learn something from their employees.
Loyal and frequent customer before today - terrible customer service from the manager; will be taking my business elsewhere. I think any business would name customer service as a number one priority, apparently they do not.
Most if the staff is good with the exception of one person. A employee with short dark hair and scruffy facial hair ignored me and then was rude to me. I ended up walking out of the store. I will drive further and pay more to be treated with more respect.
I needed a micro screwdriver for my laptop... Linda is a godsend she walked me up to the front and grabbed a few options for me and help me go thru sizes... Turns out the one that I need was a 4in1 for $3!! I recommend you ask for Linda for anything you need in there... she was fantastic and really turned around my overall experience today. Thank you Linda it fit great, laptop fixed!
Very helpful
Ace Hardware is a US Hardware Store based in Mason City, Iowa. Ace Hardware is located at 440 S Illinois Ave, Mason City, IA 50401, USA.
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