I'd avoid this store if at all possible. I had computer screen with an LCD leak or crack that was created by the mere act of opening the notebook. I purchased the protection plan but the manager was absolutely no help. He was a 20 something kid who had no business being in his position. He accused me of lying about it and breaking the computer. He did nothing to make the situation right, which was compounded by a similar issue with the same computer a few months before, yet I gave Staples the benefit of the doubt and purchased the same laptop because I needed one. He basically said that he couldn't help me and that whatever the old manager promised me was not going to be honored.
Looks to me like only the complainers have responded to this review process so far so here I am to give them a deserved attaboy.
I came to the store w/the receipts and copy of warranty I paid for to my notebook fixed and to purchase an two office chairs and two file cabinets. We also buy all of our paper from Staples. (Insurance office) Well, they've lost our business and I'd rather make the trip to Minneapolis (I'm there often) or to Sam's Club/Costco for my office equipment and supplies needs. I already lined up another supplier for AA paper. I actually went and paid $500 for a decent chairs at a nearby furniture store rather than deal with these clowns. Staples is a retail store, not a store that's run or populated by real sales people who can cater to an actual business crowd. The people working at the Mason City store are qualified to work at ToysRUs or GameStop, not a place frequented by people with real business needs, who expect to be taken care of. With such poor customer service skills and sloppy dress (wrinkled khakis and white shirts with stains) how can one expect good service or to take them seriously again?
Went in for a message book. They had one. In quick out quick.
No floor help available. ..walked out
The people in the store are always ready and happy to help.
Good store, I shop here often. I have called into the store to check availability of products and usually get served right away, but sometimes they get busy which is no reason to ding them.
My parents bought a Dell laptop from this store. It was less than 2 years old. The keyboard stopped working and NO ONE in the store was able to help them trouble shoot this issue. But they did sell them a usb keyboard...that was their fix. All it would have taken was a quick Google search to see a recent windows 10 update may have been the problem which required uninstalling and reinstalling a keyboard driver. I am appalled and disappointed this store took advantage of my parents and offered them not one wit of help!
They have a pretty good selection and if they don't have something they offer to order it for me for pick up in the store in a short amount of time.
Staples is a US Electronics Store based in Mason City, Iowa. Staples is located at 3440 4th St SW, Mason City, IA 50401, USA.
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